A short preparation routine can save time during an appointment and help the service team understand your request correctly from the beginning.
Create one simple case folder
Keep identification, notices, forms, receipts, and prior correspondence together. Digital files should use clear names instead of generic names such as IMG_001.
Write down the key facts
- What service you need
- Important dates or deadlines
- Questions you want answered
- Best phone number and email for follow-up
Protect personal information
Send sensitive documents only through the method confirmed by OCS. Review recipients before sending email or text messages.
This content provides general information. Actual requirements and processes may vary by case.